Thanks to your help and collaboration throughout the years, we have collected the most common and frequent questions.
We appreciate your effort to send us your opinions, ideas, and complaints; we accept them and we’re doing our best to handle them in the most professional way.
In case you don’t find an answer in the following section, please do not hesitate to contact our customer care department:
Email: firstname.lastname@example.org • Customer Service: Mon-Fri: 10am-7pm
How do I register to your site?
Click the “create a new account” menu at the top-right side of our site. You will be transferred to the registration form.
I wasn’t satisfied with the product/service I have received in the SABON store; with whom should I speak?
For any problem related to the product, service or any other appeal, we will gladly receive your e-amil. You can contact us directly via email@example.com
I placed an order and it hasn’t arrived yet. How can I check the order status?
In order to track your order, you must be a registered user. If you are not, fill in the registration form before placing the order.
As soon as you are a registered customer, click the “Track your order” item. In that section you will be able to review your order and track the order status.
Should your order be shipped already, you will receive an e-mail with your DHL Tracking number with which you can track your order here:
How do you assure secure online transactions with credit cards?
The billing process is made by a third part company, EVO Payments, which uses the most efficient tools and technologies for data security.
If you would like to know more about the online billing method, further information is available at: www.EVOpayments.eu
I couldn’t finalize an online payment with the credit card. What should I do?
For any problems related to the payment process, you may contact our Customer Care. We have the possibility to finalize your payment by means of your credit card number in our store in cologne. Please contact us via firstname.lastname@example.org.
What kind of payment methods do you accept?
You can choose to pay via PayPal or credit card.
We accept the following cards: Visa, MasterCard and DebitCard.
How can I renew my account as a SABON user?
If you are a registered customer and you forgot your username or password, access the “Sign In” page and click “Forgot Password”. You will be asked to fill in your email address. Shortly, you will receive an email with your username and a new password.
I need an invoice for my order, how can I receive one?
When you finalize your order, there is a possibility to leave a note for our Customer Care. Please leave us a remark with your wish for an invoice here.